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Washington Post Makes Changes to Crofton Home-Delivery

Long-Time Crofton Newspaper Distributor is Out

You won’t find anything reported in The Washington Post about this, but there are some changes taking place in their own Circulation Department.  Their re-organization could impact you if you’re a home-delivery subscriber in the Greater Crofton area, including part of Bowie.

Bob Steed, one of Crofton’s long-time independent distributors for The Washington Post will be delivering his last newspapers to us on July 05.  His departure will be a huge blow to Post customers and carriers alike.  Our family has been both since Day One of his 21–year run, and I promise you Bob Steed is The Best!

NewspaperAs a home-delivery customer, you probably ordered your morning paper by contacting The Washington Post directly.  From that point on, it magically appeared in the general vicinity of your front door or driveway 365 days a year, including holidays, weekends, blizzards, and even days when your carrier was ill or out of town.  The man guaranteeing that for many residents of Crofton for more than two decades has been Bob Steed.

While everyone else was sleeping, he got up in the middle of the night and drove his own truck to pick up thousands of newspapers at the Washington Post plant and load them on his truck.  Then he delivered them to carriers through the area who, in turn, delivered them to you before you left for work. 

If you wanted your paper earlier than normal delivery hours, Bob made sure you got an “early-bird” paper.  If you were ill or handicapped and couldn’t walk to your driveway to pick up your Post, he made sure it was delivered wherever you specified.  He took your calls personally when your paper was missing or wet and did whatever was necessary to correct the situation to your satisfaction.  I can’t imagine any newspaper distributor being more conscientious about customer satisfaction.

As a “boss”, he’s always respectful and thoughtful of his carriers.  For example, when gasoline prices spiked, Bob Steed sometimes gave gasoline cards to carriers to help them absorb the extra expense.  Unlike some other Post distributors, he always passed your tips through to his carriers.  When carriers went on vacation or were ill, he delivered their routes as well as his own.  He’s been a supportive and respectful supervisor who somehow retains carriers and drivers for years (and decades), in spite of the many sacrifices and hardships that are a fact of life for this job, this lifestyle.

We will certainly miss him, both as Post customers and as carriers in the “E” section since 1982.  

Bob Steed will be a tough act to follow for anyone who succeeds him! 

If you agree with this sentiment, you may wish to put a little note in your next payment for The Washington Post – I’m sure it would mean a lot to him.  Or you can drop off a note for him at my Long & Foster office (please put it in an envelope addressed to me) so we can give it to him at a thank you party on July 18.

After July 05, if you have any complaints about your newspaper delivery or want to request vacation stops/starts, you should contact the Service Desk at the re-organized Circulation Department online or call them at 

800–477–4679

But remember, unlike Bob Steed who was accesible 24/7, their hours are limited – 6 a.m. to 6 p.m. Monday-Friday and 7 a.m. to noon on weekends and holidays.

P.S. It’s possible, maybe even likely, that your carrier could change in the near future without notice.  

Any use of Focus On Crofton content without permission of the author is a violation of federal copyright laws.  

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